The opportunity
We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.
What you'll do
Own CSM's commercial outcome end-to-end: payback, TPV uplift, and TPV coverage of the High-Value Merchant portfolio.
Lead and develop the Team Leader(s), who in turn lead the Key Account Managers.
Structure and launch new CSM motions, including the Farmer early-life: coverage model, to extend coverage earlier in the merchant lifecycle.
Design and roll out defensive playbooks against the main drivers of churn.
Lead the next phase of CSM's growth, scaling the team.
Ensure new product changes affecting merchants (e.g. Kiosk, Register+,: invoicing platform updates) are properly rolled out across the CSM book.
What they're looking for
- Collaborate closely with Field Sales and Online Marketing to ensure a: disciplined handoff from acquisition into the early-coverage model.
- Work with Support on the overlap between merchant issue resolution and retention.
- Proven experience in performance management, with strong hands-on leadership, driving execution directly.
- Solid business knowledge, ideally built through experience in sales or retention teams.
