The opportunity
The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with…
What you'll do
Build and maintain a trusted advisor relationship with each assigned: customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
Assist customers with expert deployment guidance, operational best practices,: and establishing a GitLab Center of Excellence within their organization.
Lead and participate in workshops to help customers understand and use the: full value of the GitLab solution across their software development lifecycle.
Measure and monitor customers’ progress against critical and key performance: indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
Translate customer product usage data into clear, actionable recommendations: that drive adoption and expansion of GitLab within customer environments.
Establish and manage regular touchpoints with customers in line with service: level agreements to review strategic and technical objectives and adjust plans as needed.
What they're looking for
- Collaborate closely with Product Management, Engineering, Sales, and: Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.
