The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Develop a trusted advisor relationship with each of your high value customers: at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Guide the customer and Fin account team (Sales, Partners, Solution Engineers): to develop customer Success Plans, including QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation plans when necessary.
Be an expert and advisor, while maintaining an understanding and expertise of: Fin products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Fin Solutions.
Develop and execute adoption strategies targeting high value accounts for our: AI products, driving change management, and ensuring fulfillment of Fin packages.
Reduce churn and contraction through early risk identification, intervention,: escalation and mitigation in partnership with your account team.
What they're looking for
- Identify growth opportunities for Fin’s AI products within your book and: forecast that growth back to the business.
- Be a customer support industry and AI thought leader with your customers,: while sharing and scaling those insights to the benefit of the Solutions team.
- Be the Voice of the Customer to provide internal feedback on how Fin can better serve our Strategic customers.
- + years of relevant work experience in a customer-facing customer success,: account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.
