The opportunity
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
What you'll do
Own the success, adoption, and growth of Cohere's Canadian private sector: customers, ensuring they realize maximum value from our AI solutions.
Build deep, trusted relationships with senior stakeholders, including CEOs,: CTOs, CIOs, digital transformation leads, and departmental executives.
Develop comprehensive success plans tailored to each organization's mission,: digital strategy, budget cycles, and unique constraints.
Serve as the primary point of contact and executive sponsor for your: accounts, managing escalations and ensuring customer satisfaction.
Define and track success metrics aligned with private sector priorities: customer satisfaction, service delivery improvements, cost savings, operational efficiency, and accessibility outcomes.
Guide customers through the full lifecycle of AI adoption—from identifying: use cases and designing pilots through production deployment and scaling.
What they're looking for
- Lead secure AI implementation projects in complex commercial environments,: including hybrid and on-premises deployments.
- Navigate the unique challenges of private sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures.
- Create and execute change management strategies to drive user adoption and: value realization across diverse workforces.
- Conduct regular executive business reviews with senior stakeholders,: demonstrating ROI, impact, and strategic value.
