The opportunity
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers.
What you'll do
Own the full post-sale customer lifecycle for a portfolio of accounts, from: onboarding handover through adoption, renewal, and expansion.
Drive value realization, ensuring customers adopt the platform and achieve measurable supply chain outcomes.
Own gross revenue retention for your book, forecasting, and managing renewals with timely risk identification.
Identify and drive expansion opportunities in partnership with Sales.
Build and maintain trusted relationships with stakeholders at all levels, up to executive sponsors.
Lead regular customer ceremonies, including business reviews (QBRs and EBRs),: success planning, and health check-ins.
What they're looking for
- Manage customer risks and escalations, coordinating cross-functional: resolution across Support, Product, and Engineering.
- Act as the voice of the customer internally, channeling feedback into Product and delivery priorities.
- Maintain accurate account health, forecasting, and activity data in internal: tools (e.g., Salesforce, Jira, or equivalent).
- Contribute to process improvements, success playbooks, and scalable delivery frameworks.
