The opportunity
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
What you'll do
Leading post-sale engagement, retention, and growth of customers in close: collaboration with the Account Executive;
Supporting account expansion by identifying opportunities, driving business: outcomes, and ensuring customers achieve success, working closely with the account team;
Cultivating relationships with senior executives in various departments, such: as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
Evangelizing Stripe's customer success stories, as well as its systems and processes;
Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
Serving as a knowledgeable payments and commerce advisor, educating customers: on the benefits of our products and industry.
What they're looking for
- years of experience executing customer facing activities to drive value and: ROI from Billing and payments technical products;
- years of experience collaborating with internal teams to create optimization: plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- years of experience monitoring and managing client’s technical experience and: engagement experience, proactively monitoring performance metrics and sentiment;
- years of experience working with account teams to identify, track and: mitigate clients at risk of churning from the platform;
- years of experience billing technical and functional landscape, with a: demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- years of experience advising clients on their subscription and invoicing requirements.
