Customer Success Manager - UAENew

The opportunity

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

What you'll do

  • Own the success, adoption, and growth of Cohere’s UAE private sector: customers, ensuring they realize maximum value from our AI solutions.

  • Build deep, trusted relationships with senior enterprise stakeholders,: including CXOs, VPs, Directors, and digital transformation leads.

  • Develop comprehensive success plans tailored to each organization’s mission,: digital strategy, budget cycles, and unique constraints.

  • Serve as the primary point of contact and executive sponsor for your: accounts, managing escalations and ensuring customer satisfaction.

  • Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes.

  • Guide customers through the full lifecycle of AI adoption—from use case: identification and pilot design through production deployment and scaling.

What they're looking for

  • Lead secure AI implementation projects in complex enterprise environments,: including sensitive systems and on-premises deployments.
  • Navigate the unique challenges of UAE private sector AI adoption: legacy system integration, data sensitivity, regulatory compliance (UAE Labour Law, Saudi business regulations), and cultural considerations.
  • Create and execute change management strategies to drive user adoption and: value realization across diverse enterprise workforces.
  • Conduct regular executive business reviews with senior stakeholders,: demonstrating ROI, impact, and strategic value.