The opportunity
Customer Support Agent with Spanish and Portuguese (Barcelona based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide,…
What you'll do
Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels
Supporting our merchants for all questions and inquiries about our POS solution
You actively work on the optimization of all processes related to our: customers, to constantly increase the happiness of our merchants
Multi-tasking skills
Excellent verbal and written communication both Spanish and Portuguese
Problem solving attitude
What they're looking for
- Experience with CRM systems
- Demonstrated ability to work in team and also independently
