The opportunity
You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers.
What you'll do
Take ownership of customer benefits issues from start to finish, in areas: including but not limited to Medical, Dental, Vision, Retirement, Life Insurance, Disability Insurance, HSA and FSA, Commuter benefits, and other wellness perks
Build mental muscle and become a benefits subject matter expert in the: benefits tools within Justworks - you'll be a go to resource for both customers and coworkers
Answer inquiries on phone, tickets, and chat to help our customers optimize: Justworks to administer group health and welfare plans and other benefits and perks
Work through creative solutions to effectively answer customer questions,: provide guidance, troubleshoot and resolve issues by utilizing plan documents and business rules
Manage a queue of open issues to deliver timely and effective solutions
Display a high level of professionalism and compassion when working with each customer on sensitive matters
What they're looking for
- + years of work experience in a customer/client-facing role
- year of experience working with benefits concepts and practices
- A track record of operating in a time-sensitive or deadline-driven environment
- Curiosity and an aptitude for learning new things and understanding how and why things work
- Strong verbal and written communication skills, with the ability to break: down complex concepts into simple terms
- Excellent at time management, organization, and prioritizing tasks
- Experience with Zendesk, JIRA, Talkdesk or related tools
- (Certified Employee Benefits Specialist (CEBS)? Or also CBP (certified benefits professional)?
