The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with: them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical: and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
What they're looking for
- Document troubleshooting and problem resolution steps
- Transform workflows by putting AI at the center, building smarter systems and: ways of working from the ground up.
- Fluent English & German language skills (written and spoken)
- Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
