The opportunity
We’re looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering,…
What you'll do
Investigate and resolve advanced customer issues across Postgres, Auth, RLS,: Storage, Realtime, Edge Functions, and client libraries.
Provide consultative, proactive advice to optimize workloads, avoid common: pitfalls, and tailored advice to our most advanced users.
Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
Ask smart, targeted questions that turn incomplete reports into actionable cases.
Communicate clearly and empathetically with customer users of all: levels—especially during high-impact or time-sensitive situations.
Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
What they're looking for
- Mentor junior team members and help raise the overall bar for support quality.
- You have 6+ years in technical support, backend engineering, SRE, or similar.
- You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running: transactions, table bloat, and other internals.
- You’re strong in high-performance SQL and query optimization.
