Deployment EngineerNew

ChargePoint
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The opportunity

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer.

What you'll do

  • Handle Inbound calls & SMS Chat from customers and field technical: representatives regarding station deployment and activation.

  • Make Outbound calls to customers & assist them onboard to our platform, role: entails managing end-to-end onboarding-to-activation journey for customers.

  • Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.

  • Accurately document case details in the internal system for tracking and follow-up.

  • Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.

  • Ensure smooth deployment and activation experiences by actively managing communications and dependencies.

What they're looking for

  • to 3 years of experience in technical support roles, preferably in Telecom,: IT, Networking, or related industries.
  • Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
  • Experience of managing Inbound & Outbound calls.