Designated Support Engineer - SparkNew
The opportunity
Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills.
What you'll do
Manage large strategic accounts to provide high-touch support experience
Project manage all open support cases to expedite support ticket closure
Facilitate customer correspondence with Engineering, Product Team, SMEs, and: Accounts Teams to advance tickets toward resolution
Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
Successfully engage with Senior Leadership, Technical and Functional staff to: remove roadblocks, address delays and mitigate issues
Effectively use sound business judgment, risk avoidance and SME resources to: coordinate team efforts to solve problems
What they're looking for
- Carry out regular reviews of customer cases to identify trends
- Champion and advocate for customers and chair roundtables to ensure close: communication and relationship building with key stakeholders
- Drive customer self-sufficiency by ensuring customers understand how to: engage with the Databricks Support organization and tools
- + years of customer-facing experience as a Support Engineer, Technical: Account Manager, DSE or in related areas
