The opportunity
We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will help advance our Digital-First strategy.
What you'll do
AI-Native & Hands-On: Genuinely excited and knowledgeable about AI, and you use it in your day-to-day work, building your own dashboards, running your own research, and managing your own programmes rather than waiting on others to build the tooling for you
Curious & Driven: Self-directed, endlessly curious, and always looking for the next insight, improvement, or opportunity to add value
Independent, Yet a Strong Cross-Functional Partner: Comfortable working independently and owning your patch, while proactively building strong partnerships across Sales and other teams. You invest in understanding their priorities, programmes, expertise, and work already underway, then use that knowledge to align early and co-design solutions that complement existing efforts rather than working in silos
Data-Driven & Analytical: Skilled at analyzing customer trends and data to unlock value and optimize customer outcomes at scale
Digital Channels Specialist: Experienced in using scalable 1:many digital engagement models and outreach strategies to connect with customers effectively
Strategic Thinker: Able to translate customer insights into strategic initiatives that advance Digital-First goals and drive long-term success
What they're looking for
- AI-Native & Hands-On: Genuinely excited and knowledgeable about AI, and you use it in your day-to-day work, building your own dashboards, running your own research, and managing your own programmes rather than waiting on others to build the tooling for you
- Curious & Driven: Self-directed, endlessly curious, and always looking for the next insight, improvement, or opportunity to add value
- Independent, Yet a Strong Cross-Functional Partner: Comfortable working independently and owning your patch, while proactively building strong partnerships across Sales and other teams. You invest in understanding their priorities, programmes, expertise, and work already underway, then use that knowledge to align early and co-design solutions that complement existing efforts rather than working in silos
- Data-Driven & Analytical: Skilled at analyzing customer trends and data to unlock value and optimize customer outcomes at scale
- Digital Channels Specialist: Experienced in using scalable 1:many digital engagement models and outreach strategies to connect with customers effectively
- Strategic Thinker: Able to translate customer insights into strategic initiatives that advance Digital-First goals and drive long-term success
