The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Own the customer onboarding strategy from contract signature through: production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value
Build scalable customer education programs: instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers
Lead internal CX enablement, translating every product launch, platform: capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams
Own the CX knowledge management strategy, establishing documentation: standards, content governance, version control, and a centralized knowledge hub for customers and internal teams
Define and track enablement metrics: onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption — with dashboards to continuously improve programs
Build and lead the Customer Enablement organization as Crusoe scales,: recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management
What they're looking for
- Bachelor’s degree
- + years leading Customer Enablement, Customer Success Enablement, Technical: Enablement, Learning & Development, or Customer Education organizations
- + years leading managers or building enablement teams
- Experience designing scalable onboarding programs for enterprise customers
