The opportunity
We're looking for an operational leader to partner with engineering, finance and accounting operational leaders to transform Anthropic's global order-to-cash (O2C) function. Our business is scaling faster than the processes and systems that support it, across direct enterprise…
What you'll do
Be a key contributor to the vision, roadmap, and execution of Anthropic's: global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
Assess the current state end-to-end, identify the structural constraints on: scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
Build the operating metrics and reporting that make O2C performance legible: to leadership — cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve
Serve as the senior operational voice in commercial and pricing workflows,: translating what the business wants to sell into what we can actually transact, bill, and recognize
Design scalable, controlled processes from the ground up, applying structured: process design and continuous improvement methodology rather than incremental patching
Standardize and harmonize O2C processes globally across regions, entities,: channels, and business models, eliminating the one-off exception handling that accumulates in high-growth environments
What they're looking for
- Establish clear operating rhythms, escalation paths, and service levels: across the quote-to-cash lifecycle, with documentation that holds up as the team and transaction volume grow
- Build the operational infrastructure that lets the function absorb: order-of-magnitude growth without a proportional increase in headcount
- Build compliance monitoring into the systems, including SOX controls,: themselves so that controls scale with volume rather than headcount
- Help drive the O2C systems architecture and roadmap in partnership with O2C: Leadership, Engineering and GTM Systems, defining requirements, prioritizing investment, and holding the line on scalable solutions over point fixes
