The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
Lead and develop the Partner Services team, including frontline managers: and/or senior individual contributors supporting partner execution.
Drive strategy and operational excellence across installation and services partners globally.
Build scalable programs, processes, and quality standards that improve: partner performance, customer outcomes, and deployment consistency.
Partner cross-functionally with Sales, Customer Success, Support, Operations,: Product, and Partnerships leadership to remove friction in the partner experience.
Use metrics, partner feedback, and field insights to improve partner: onboarding, activation, quality, capacity, and ongoing engagement.
Ensure partners are equipped to support Samsara's expanding product footprint and implementation needs.
What they're looking for
- Problem-solve as needed to streamline internal processes with customer: success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
- Champion, role model, and embed Samsara’s cultural principles (Focus on: Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- + years of experience managing partner relationships. 8+ years of combined: program management, enablement, or operations consulting experience.
- Excellent analytical, written, and verbal communications skills.