The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Configure our customers’ email channel capabilities, both for new and existing clients.
Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times.
Manage your personal ticket queue to ensure regular turnover and completion of setups.
Be knowledgeable about current email best practices and functions.
Act as the main point of contact for customers, partners, and coworkers on all your setups.
Recurrent meetings with Email Deliverability and Product teams for the latest updates.
What they're looking for
- Interface with Sales, Product and GSS leadership teams on program logistics and operational needs
- Establish and maintain documentation such as best practices, compliance and: playbooks to support repeatability as we expand and onboard new markets and new email and CDN partners.
- Establish and maintain ESP-specific documentation to show differences in: email setup and to provide expertise on this information internally.
- Document issues with tooling and processes
