The opportunity
Please note this is a 12-month fixed term contract.
What you'll do
Deliver front line People Services (Shared Services) support for the EMEA: region across the employee lifecycle, including operations, benefits, leave administration, and compensation
Serve as an escalation point for complex EMEA cases, resolving them: accurately, compliantly, and with a high standard of service
Track and report on metrics and service level agreements (SLAs) to measure: service quality and provide insights for decision-making
Spot what is not working and bring forward ideas to fix it, with the autonomy: to test and implement improvements
Drive continuous improvements focused on automation, standardization and: scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs
Build strong relationships with stakeholders across the People Team, Legal,: Finance, and Business teams to influence change and drive adoption of an evolving service delivery model
What they're looking for
- Be the local subject matter expert who can influence Global COEs on program: design that is locally relevant and compliant while aligned to global principles
- Partner across the People & Places team globally to prioritize and deliver a: variety of small to large, complex, integrated People team initiatives
- Professional fluency in English and French (preferred), both written and: spoken, with the ability to support Toasters and partner with stakeholders in both languages
- Typically requires a minimum of 8 years of related experience with a: Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience