The opportunity
The Enablement Lead (EL) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
What you'll do
Own the enablement of OpenAI products, including ChatGPT Enterprise and: Agents, helping define effective enablement patterns that support adoption across business and technical teams within enterprise organizations.
Serve as a Subject Matter Expert (SME) for designated product areas, building: deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.
Lead customer enablement across the full customer lifecycle, from initial: onboarding through expansion, optimization, and long-term adoption.
Design and deliver high-impact engagements, including onboarding sessions,: advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
Drive customer activation, sustained usage, and measurable business value: through structured enablement programs designed for durable, organization-wide adoption.
Partner closely with Sales, Solution Architects, Delivery Leads to drive: adoption across our core product suite.
What they're looking for
- Develop and refine reusable training assets, playbooks, and best practices: based on patterns observed across customers and regions.
- Gather customer feedback from training and enablement engagements, synthesize: themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
- Serve as a Subject Matter Expert (SME) for designated product areas, building: deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.
- Have 6+ years of experience in customer facing, enablement, or instructional: roles, engaging C-level, business, and technical audiences in complex enterprise environments.
