The opportunity
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience.
What you'll do
Partner with Enterprise Account Executive and Solution Engineering teams to: onboard, train, and proactively drive adoption with our Enterprise customers in Indonesia.
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support,: enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and: concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify: opportunity for contract growth/optimization
What they're looking for
- With demonstrated understanding of observability and security platforms,: align customers technical and business objectives to our platform offerings
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
