The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Lead and project manage end-to-end global enterprise implementations and: launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
Serve as a strategic consultant by working closely with customers to discover: their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
Drive customer success and adoption by developing strategies to ramp up: spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
Manage and cultivate customer relationships by building multi-threaded: connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
Act as a key cross-functional partner within the Brex account team,: collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
Influence product development by adapting quickly to product changes,: communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
What they're looking for
- Build and execute a prioritization strategy for managing multiple high-touch: customer relationships effectively.
- + years in customer-facing SaaS or consulting roles, including hands-on: global project management or consulting work supporting complex, enterprise-level organizations.
- A knack for leading complex customer engagements, with the ability to: comfortably manage both technical and non-technical workstreams.
- Exceptional communication and problem-solving skills, with a demonstrated: ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
