The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What they're looking for
- Engage in pilot programs and experimentation to identify efficient approaches: for delivering fast and personalized interactions to meet performance expectations and customer commitments
- Recommend foundational tooling and processes in partnership with our Product: Support Operations teams to ensure we are set up to scale
- + years' experience working in a Support environment for a technical SaaS: product, ideally supporting Enterprise customers
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations