The opportunity
We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments.
What you'll do
Engage with public sector customers via multiple channels (ticketing system,: live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Troubleshoot, investigate, and resolve complex technical issues in highly: constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing: troubleshooting calls, and internal or external incident management
Become a subject matter expert in many Datadog product areas
Partner with Product, Engineering, and Account teams to to validate bugs and: advocate for customer-impacting improvements
Provide mentorship to junior members of the team and serve as their escalation partner
What they're looking for
- Partner closely with Sales and Customer Success to remove technical blockers,: support trials, and drive product adoption
- Work from a Datadog office 3: 5 days per week
- A candidate with hands-on experience delivering technical support to: public‑sector environments and strictly regulated workloads.
- + years of experience delivering technical support within SaaS environments: for highly regulated public-sector customers.
