The opportunity
Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences.
What you'll do
Own the health of Financial Connections' banking integrations at the team: level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
Serve as the management escalation point for complex partner issues,: coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
Prioritize the integration backlog in partnership with your team—new partner: launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
Sustain technical relationships with key financial partners at the leadership: level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination
Set direction for how the team applies LLM-powered agentic workflows to: high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
What they're looking for
- Minimum 3+ years of people leadership experience in a TechOps team
- Demonstrated people management experience with clear evidence of the: fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team.
- Hands-on technical experience depth to lead the team's work credibly: you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
- Operational leadership experience: you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
- Experience managing technical partner or vendor relationships at a leadership: level : you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
- Strong written and verbal communication calibrated to both technical and: non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
- Instinct to build leverage at the team level: you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
- Experience building or overseeing agentic or LLM-powered workflows in a: production environment : either as a practitioner or as a manager who has led teams doing this work at meaningful scale
