The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Drive adoption of Fin by helping prospects unlock the power of Fin's AI: capabilities to automate and scale their support operations
Embed deeply with strategic customers to understand their business challenges: and technical requirements, and provide the insight needed to achieve outstanding results with Fin
Work hands-on with customers’ technical teams as a trusted technical expert,: coding side-by-side to drive projects through to completion
Collaborate closely with Sales, Success, and Product teams to ensure seamless: customer experiences, successful project delivery, and actionable product feedback
Contribute to the evolution of the Forward Deployed Software Engineering: function by codifying best practices and sharing insights from customer engagements to help the team scale and grow
Strong engineering background, preferably in fields such as Computer Science,: Mathematics, Software Engineering or Physics
What they're looking for
- Experience building a SaaS product with real-world usage. Bonus points for: former founders or early startup engineers
- You’re interested in AI/ML and enjoy quickly building a strong understanding: of novel problems, capabilities, and architectures — including the trade-offs and limitations involved
- You bring strong cross-functional collaboration skills, with the ability to: navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin
- You’re a strong coder. You have deep knowledge of at least one high-level: programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working
