The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Conduct meticulous daily reviews of fraud queues to minimize financial loss: and maintain organizational service-level objectives.
Take full ownership of performance outcomes by clarifying objectives and: utilizing sound business judgement to formulate proactive solutions.
Serve as a rotating on-call specialist responsible for managing complex: internal escalations across multiple communication channels.
Independently analyze and monitor false positive trends to iteratively refine: business rules and fraud detection models.
Engage with Analytics, CX, and Trust stakeholders to resolve false positives: and ensure a seamless experience for legitimate community members.
Partner with leadership to provide constant feedback, leveraging a: trial-and-error approach to strengthen fraud protections and reduce friction.
What they're looking for
- BA/BS; degrees in analytical fields such as Computer Science, Statistics,: Operations, Business Administration, a plus.
- years of experience in a fraud or risk monitoring role at a payments company, bank, or online marketplace.
- A strong passion for Lyft’s mission and the ride sharing community.
- Detective-like mentality; you want to help customers but also maintain strong risk protections.
