The opportunity
We are looking for someone passionate about fighting fraud, is naturally curious, and has a strong desire to network with peers and partners within the fraud space. You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases.
What you'll do
Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
Conduct investigations on merchant accounts to support financial partner requirements
Assess risk factors and trends of potentially fraudulent activity
Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
Contribute to root cause analysis to identify opportunities to predict,: prevent, and mitigate risk within process and performance
Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
What they're looking for
- Some experience in fraud analysis, fraud investigations, or fraud operations
- Experience using data to make assessments/judgements
- A team-focused mentality and effective problem solving skills
- The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
- You're willing to periodically work a weekend day for which you will receive: a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
- Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
- Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
- Prior fraud experience across multiple industries/verticals
