The opportunity
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology,…
What you'll do
Maintain and govern ProServ’s offering portfolio including scope, hours,: pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
Ensure the portfolio stays current as Stripe launches new products
Design and implement a governance framework for the portfolio of offerings
Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
Run regular performance reviews and present findings to ProServ leadership with clear recommendations
What they're looking for
- Analyse delivery burn data to identify offerings that are systematically: over- or under-scoped, and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (what is hard to: deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
- + years of Professional Services or consulting delivery experience