The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Investigate cases quickly and efficiently, perform analysis of non compliant: traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
Protect Twilio customers and consumers through ongoing identification of bad: actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
Identify trends, root cause gaps and recommend appropriate preventative: solutions to stop bad actors from being successful
Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
Experience working in a fast paced, ambiguous environment, with a strong bias for action
Previous experience in customer service or customer facing role requiring: effective and empathetic communication
What they're looking for
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding APIs and related technologies
- years experience working in a queue based/contact center environment