The opportunity
Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment.
What you'll do
Identify customer health risks across your install base, with a focus on: usage, adoption, and friction in the customer journey
Own the renewal lifecycle from early risk identification through contract: execution, ensuring clarity, accuracy, and timeliness
Lead renewal and commercial conversations, including negotiation and documentation of outcomes
Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Diagnose customer challenges and provide structured, actionable: recommendations to improve adoption and value realization
What they're looking for
- Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate: issues and close the loop on resolutions
- Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
- Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems
