The opportunity
The Candidate Experience team ensures that every interaction candidates and interviewers have with OpenAI reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, Interview Programs, and the operational workflows…
What you'll do
Manage and develop CE managers and Interview Programs program managers;: support their leads and coordinators through clear priorities, delegated decisions, timely feedback and fair accountability.
Stay close to daily work through queue reviews, workflow walkthroughs and: direct team feedback. Diagnose system, capacity and skill problems, and personally lead selected projects with clear ownership.
Own CE service delivery across high-volume and confidential: Executive/Research hiring. Improve scheduling, routing, handoffs and onsite experience, with clear exception and escalation boundaries.
Build and maintain a capacity model covering demand mix, handling time,: productive hours, skills, regional coverage, leave, rework and backlog recovery.
Set priorities across CE service and Interview Programs with recruiting: leaders. Make staffing and service tradeoffs early, accounting for regional coverage, workforce continuity, interviewer bandwidth and fair coordinator workloads.
Drive programs and projects end to end: define the problem and success measures; manage owners, milestones, dependencies, risks, launch readiness and adoption.
What they're looking for
- Own Interview Programs’ operating model, priorities and delivery through: accountable program owners, including readiness, onboarding, calibration support, question governance, integrity escalation and loop health. Preserve technical approval, hiring and investigation decisions with their designated owners.
- Personally shape and test practical AI-enabled workflows with Recruiting: Optimization and People Technology; use approved data, evaluation cases, human review, monitoring and rollback.
- Measure net improvements after review and rework, and turn successful pilots: into adopted processes with training, documentation and accountable owners.
- Run a focused service-health cadence using queue age, SLA attainment,: demand/capacity variance, scheduling efficiency, quality/rework, candidate feedback and interviewer load.
