The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own the end-to-end operational delivery of Base Camp across all global: cohorts, ensuring consistency, quality, and scalability as Klaviyo grows
Build and maintain program infrastructure including schedules, facilitator: guides, logistics, tooling, and vendor relationships
Serve as the lead facilitator for live onboarding experiences in our Boston: office, creating an engaging and high-impact start for every new hire.
Track and report on program health using qualitative and quantitative: data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement
Design, develop, and maintain onboarding curriculum that reflects Klaviyo's: culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities
Apply AI tools actively and creatively across every stage of the content: lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience
What they're looking for
- Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed
- Build strong relationships with People Partners, Talent Acquisition, IT,: Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp
- Serve as the primary point of contact for stakeholder input on onboarding: scope, timing, and priorities—influencing without authority to align partners around a unified new hire experience
- Partner with HRBPs, VP of HRBP & Talent Development, and the Senior Manager: of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context
