The opportunity
The Real Estate & Workplace (REW) team creates and operates the workplaces and services that help OpenAI employees do their best work. Within Workplace Experience, Transportation connects our global office network through programs designed around employee needs, local conditions, and operational excellence.
What you'll do
Own a global transportation expansion roadmap aligned with office openings,: headcount growth, and changing commute demand. Prioritize investments, forecast capacity and costs, and lead launches from market assessment through operational readiness and ongoing service delivery.
Manage the global employee transportation portfolio across shuttles, parking,: micromobility, transit and commuter benefits, and EV charging. Determine the right service mix for each market based on employee needs, local infrastructure, accessibility, and cost.
Build a scalable operating model across regions, including repeatable launch: playbooks, clear global and local ownership, vendor standards, integrated tools and reporting, and training for local teams. Adapt programs to local infrastructure, regulations, and benefit practices without rebuilding the approach for every office.
Manage transportation vendors from sourcing and onboarding through service: reviews, renewals, corrective action, and transitions, partnering with Strategic Sourcing and Legal on commercial terms.
Own program budgets, forecasts, invoice review, and business cases; use: utilization and cost data to recommend where to invest, optimize, or retire services.
Partner with Workplace Operations, Real Estate, Facilities, Corporate: Security, People/Benefits, Payroll, Finance, Legal, IT, and Internal Comms to clarify ownership and deliver integrated programs.
What they're looking for
- Work with Benefits, Payroll, and Legal to design and administer transit: benefits, parking eligibility, subsidies, and reimbursement policies appropriate to each market.
- Establish clear service levels, incident escalation, backup plans, and outage: communications so employees can navigate disruptions safely and confidently.
- Improve the end-to-end employee journey, including discovery, enrollment,: booking, support, and feedback; build clear intake, tracking, and resolution processes with internal teams and vendors.
- Measure service reliability, adoption, capacity utilization, employee: satisfaction, accessibility, and cost effectiveness; turn findings into improvements and concise leadership recommendations.
