The opportunity
OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products.
What you'll do
Define and drive the business and GTM strategy for Professional Services,: including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions, and where to standardize versus tailor delivery.
Own long-range, annual, and quarterly planning for the services business,: translating goals into bookings, revenue, margin, capacity, utilization, role mix, geography, hiring, and investment assumptions.
Build and maintain integrated demand, capacity, staffing, and revenue models;: develop scenarios and sensitivities; improve bottom-up forecast accuracy; and turn the output into clear executive recommendations.
Design the management system for the business: KPIs, source-of-truth reporting, dashboards, pipeline and staffing reviews, and monthly and quarterly operating cadences.
Improve the end-to-end services lifecycle from opportunity intake and scoping: through commercial design, contracting, staffing, delivery, and expansion, partnering with Revenue Operations and Systems rather than duplicating their ownership.
Partner with Finance, Legal, GTM, FDE, Technical Success, and delivery: leaders on business cases, services economics, deal tradeoffs, resource allocation, and investment decisions.
What they're looking for
- Lead ambiguous cross-functional initiatives from problem definition through: implementation, creating clear decision rights, mechanisms, and accountability.
- Translate recurring customer and delivery patterns into inputs for product: strategy, enablement, partner strategy, and more repeatable product-plus-services offerings that accelerate durable product adoption.
- + years of experience in GTM Strategy & Operations, Business Operations,: Strategic Finance, management consulting, or a comparable role, including direct experience in a technology Professional Services, implementation, systems-integration, consulting, or managed-services business.
- Deep command of services economics and operating levers such as pipeline,: bookings, backlog, revenue timing, gross margin, utilization, capacity, staffing mix, delivery quality, and customer outcomes.
