The opportunity
The head of EMEA Refund Fraud will lead Doordash’s EMEA strategy for preventing and managing refund abuse across our marketplace.
What you'll do
Setting the C&R Fraud Strategy Set and own the 1–2 year vision and strategy: for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap.
Proactively identify emerging risks, systemic vulnerabilities and: opportunities rather than waiting for problems to be assigned.
Determine the highest-value problems for the team to solve and make clear: choices about where we should (and should not) invest.
Define how we balance fraud loss, customer experience, operational cost and growth when designing controls.
Build compelling business cases for significant product, policy and operational investments.
Owning Performance and Risk Be accountable for C&R Fraud performance and: establish a clear set of outcomes, targets and guardrails.
What they're looking for
- Develop a comprehensive view of fraud exposure, including fraud cost, abuse: rates, loss per order, false positives, customer impact and operational cost.
- Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions.
- Establish mechanisms to identify material changes in performance, understand: their drivers and ensure effective action is taken.
- Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats.
