Head of Client Experience, SymmetryActive$31K

Hybrid · Scottsdale, AZ;Phoenix, AZBusiness

The opportunity

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.

What they're looking for

  • Use the same tools as your team, including debuggers, log files, and client environments
  • Enhance team efficiency with AI and automation
  • Bring operational rigor to fundamentals including response time expectations,: escalation policies, and documentation standards
  • Serve as a member of senior leadership, helping guide overall business: strategy and staying synchronized with company-wide transformation