The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Champion the Host experience through clear communication and expectation: setting, balancing their needs with the desires of Airbnb’s most discerning Guests.
- Serve as a senior escalation point for complex Guest or host relationships: and cross-functional issues, ensuring resolution without compromising trust or quality.
- Own regional business performance, ensuring GEMs meet internal stakeholder: expectations through exceptional stay delivery.
- Ensure 24/7 coverage for VIP Guest Services through effective capacity: planning, setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work.