The opportunity
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
What you'll do
Coach and lead the team of CSMs serving our DACH customers
Partner with primarily sales and other customer experience teams to help: improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion
Manage the team to maintain hygiene in account data, health, and other important indicators
Own your team’s revenue and health forecasting
You will build and maintain executive relationships for selected accounts in your team’s portfolio
Continuously help innovate via AI transformation and improve processes,: practices and assets to deliver consistently better customer success in a scaling business
What they're looking for
- + years of management experience leading High Touch Customer Success or other: core account management teams at a high-growth B2B SaaS organization
- years in Consulting
- Fluent in German a must
- Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling
