The opportunity
As Head of Customer Success, APAC at Anthropic, you will build and lead our Customer Success function across Asia Pacific. You will scale a team of managers and CSMs who help our most strategic APAC customers realize the full value of Claude.
What you'll do
Build and lead a multi-layered Customer Success organisation across APAC,: managing managers and scaling the team responsibly as our APAC business grows.
Define and execute the APAC CS strategy in close partnership with global CS: leadership, aligning with the global agenda while localising approach, motion and programmes for APAC market dynamics.
Own CS business outcomes including customer health, retention, expansion and: satisfaction across APAC accounts.
Hire, develop and coach a high-performing team of CS managers and individual: contributors, building a culture that reflects Anthropic's values across Asia's diverse geographies, languages and working cultures.
Partner with global CS, Sales, Product and Engineering teams so the voice of: APAC customers reaches decision-making forums.
Establish scalable processes, playbooks and operating cadences that work: across APAC time zones (India to Japan, Korea and ANZ) and overlap responsibly with global teams.
What they're looking for
- Experience leading Customer Success across APAC
- Working fluency in an APAC language (for example Japanese, Korean or an ASEAN: language) or a strong record of leading teams that operate in those languages
- Experience standing up a CS function in a new APAC market from the ground up
- Background in API products, developer platforms or consumption-based business models
- Familiarity with AI/ML technologies and the ability to explain complex: technical concepts to business audiences
- Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery
- Track record of influencing global product roadmaps through structured customer feedback from APAC markets
- Passion for responsible AI development and deployment
