The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Set the AI and innovation direction for Operations, with a clear view of what: will create the most meaningful step change in customer experience, productivity, quality, and scalability.
Work with the domains to identify and prioritise the use cases that matter: most, based on business value, feasibility, and readiness.
Lead the central Ops innovation model, including the structure, ways of: working, and foundations needed for domain-led re-engineering to succeed.
Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.
Build credibility for AI across Ops through clear thinking, practical: examples, and a strong view of where the real value is and where the risks are.
Stay current on the AI landscape, emerging patterns, and market developments,: and translate that into practical implications for how Ops should evolve.
What they're looking for
- Led meaningful transformation in an operations or service environment.
- Built or scaled AI, automation, or digital workflow improvements beyond small experiments.
- Worked closely with engineering or technical teams and can hold your own in those conversations.
- Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.
- Helped shape operating models, governance, or delivery mechanisms that made change more repeatable.
- Worked in an environment where pace, ambiguity, and practical execution all mattered.
