The opportunity
The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust.
What you'll do
Define the long-term vision and strategy for a critical product area within: Customer Experience across DoorDash, Wolt, and Deliveroo.
Lead, coach, and develop a team of Product Managers, fostering a high-performing product organization.
Shape how AI and human expertise come together to deliver faster, smarter,: and more effective customer experiences.
Build products that leverage rich customer and operational context to enable: better decisions and more personalized experiences.
Create intelligent feedback loops that continuously improve product quality,: operational efficiency, and customer outcomes.
Partner with regional teams around the world to understand local market needs: and translate them into globally scalable solutions.
What they're looking for
- Work closely with Engineering, Applied AI, Design, Data Science, and: Operations to bring innovative products to life.
- Communicate product vision, strategy, and business impact to senior leadership.
- You have 7+ years of Product Management experience building impactful products.
- You have 2-3+ years of experience managing and developing Product Managers.
