Head of Programmatic Customer SuccessActive$315K

Hybrid · San Francisco, CA | Seattle, WA | New York City, NY | Washington, DCTechnology

The opportunity

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

What they're looking for

  • Hire and lead a small, high-leverage team; bring cross-functional partners: along on the vision and the operating model
  • Proven experience leading and building programmatic, digital success,: lifecycle, or PLG motions at significant scale — with direct ownership of an adoption or activation outcome
  • Track record of building scalable systems and programs, not just managing: existing ones; you've started from a blank page before
  • Strong cross-functional instincts: comfortable writing briefs that other teams execute against, resolving handoff ambiguity, and influencing roadmaps without direct authority
Head of Programmatic Customer Success at Anthropic | Role Match