The opportunity
Our work informs teams at every level of the company and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to get deep insights about our customer's behaviors and attitudes,…
What you'll do
Define and own the research agenda mapped to our highest-priority product and: business questions, setting the standard for how insights translate into decisions from framing through synthesis, storytelling, and follow-through.
Champion a mixed-method approach—selecting qualitative, quantitative, or: combined methods based on the strategic question—and serve as a thought partner to Design, Product, Data Science, and Engineering leadership.
Lead and unify a combined UX Research and Quantitative Market Research (QMR): function, ensuring coordinated methodology and a holistic view of user and market insight.
Hire, develop, and retain a high-performing team across experience levels,: cultivating a culture of craft, curiosity, accountability, and mentorship.
Lead the adoption and operational guidelines of modern AI tools to increase: research velocity and coverage without sacrificing rigor.
Own the strategy and facilitation of our Beta program to build structured: design partnerships with key customers that foster actionable feedback and co-development.
What they're looking for
- Define and maintain a company-wide usability framework embedded into the: development process to ensure quality is continuously assessed.
- Build scalable research operations across tooling, panel management,: knowledge management, and recruitment infrastructure to prioritize resources effectively.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Proven experience leading and scaling user research teams in a complex: product environment, with deep expertise in qualitative and quantitative mixed-method research.
