[HELLOCONNECT] Team Leader, HR Data Management - USActive

HelloFresh
Apply now

The opportunity

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What you'll do

  • Operational Oversight: Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently.

  • Service Quality & SLAs: Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs).

  • Subject Matter Expertise: Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team.

  • Training & Development: Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members.

  • Process Standardization: Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function.

  • Reporting & Analytics: Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency.

What they're looking for

  • Performance Leadership: Drive a culture of excellence by setting performance objectives aligned with company OKRs and conducting periodic appraisals to ensure accountability.
  • Team Mentorship & Coaching: Actively motivate and guide team members through daily operations, providing technical direction on complex issues to ensure work accuracy.
  • Talent Development: Identify growth opportunities within the team and implement structured development plans to enhance overall competency and capability.
  • Strategic Stakeholder Management: Build and maintain strong professional relationships with HR partners and business stakeholders to align support services with evolving business needs.