The opportunity
As Asana transitions from Collaborative Work Management (CWM) to Agentic Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a…
What you'll do
Lead structured onboarding and deployment engagements in partnership with: Customer Success, Sales, Solutions, and R&D to drive adoption of Asana AI.
Align enterprise stakeholders on platform setup, workflow priorities, and: shared success metrics while assessing workflow complexity to deliver early impact.
Document and hand off comprehensive implementation plans, capturing: prioritized workflows, mitigation strategies for known risks, and clear milestones.
Guide customers end-to-end through workflow design, discovery, process: mapping, configuration, and user acceptance testing with embedded Asana AI capabilities.
Coordinate cross-functional delivery across time-bound engagements, aligning: workflow owners, IT, and business stakeholders from kickoff through training and launch.
Develop documentation and forward-looking roadmaps that define how customers: scale Asana AI usage, including expansion recommendations.
What they're looking for
- Conduct recurring customer check-ins alongside account teams to assess: workflow performance, adoption metrics, and identify new implementation opportunities.
- Surface expansion signals to internal partners and establish repeatable: delivery frameworks and best practices across the implementation team.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Proven customer-facing implementation or consulting experience leading: structured onboarding or deployment engagements within a SaaS company or consulting firm.
