The opportunity
As the CX Technical Enablement Partner, you will serve as the dedicated enablement partner for Asana’s Support and Professional Services teams and lead technical training development across Customer Experience. In this role, you will diagnose technical capability gaps and…
What you'll do
Act as the primary enablement strategic partner for Support and Professional: Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.
Own and prioritize the Support and Services CX enablement roadmap, managing: intake requests and establishing clear metrics to measure training effectiveness and business impact.
Design, build, and deliver technical curricula, including product: architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
Develop engaging digital content, eLearning modules, and live training: sessions adhering to instructional design standards and frameworks.
Build and scale technical certification programs for Support, Services, and Customer Success teams.
Partner closely with the AI Product Enablement lead to ensure organizational: readiness for new product capabilities and enterprise AI feature rollouts.
What they're looking for
- Author and curate technical artifacts and documentation to maintain a: centralized, up-to-date knowledge base across Customer Experience.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- + years of experience implementing, architecting, or demonstrating the Asana: platform or similar enterprise collaboration tools.
- Proven track record in technical enablement, instructional design, or: customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus.
