The opportunity
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
What you'll do
Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
Run the handoff from Sales at deal close in partnership with Customer Success: and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
Coordinate workspace architecture, migration, and integration workstreams: (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
Build the enablement calendar in partnership with Customer Education, drive: persona-based training plans, and run wave-by-wave rollout planning
Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
Define and enforce the services engagement model so every enterprise deal has: a clear scope, deliverables, and boundaries before kickoff
What they're looking for
- Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business
- + years in implementation management, technical program management, or: enterprise onboarding at a B2B SaaS company
- Track record managing multi-workstream, multi-stakeholder enterprise rollouts: (1,000+ user deployments preferred)
- Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
