The opportunity
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
What you'll do
Own day-to-day operations for core support systems, including ticketing: workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
Triage urgent operational issues as they arise, especially when system: behavior, workforce distribution, queue health, or SLA risk looks off.
Manage intake, prioritization, and follow-through for systems requests from: support managers, TSEs, operations leads, engineering, product, and other internal teams.
Help maintain the team’s roadmap by distinguishing one-off fixes from broader: system improvements, surfacing recurring pain points, and pushing back on low-leverage work.
Drive smaller technical and operational programs end-to-end, being: responsible for discovery, scoping and execution, rollout, documentation and success metrics.
Partner with engineering, data, IT, and support leaders to debug issues,: validate changes, improve monitoring, and prevent repeat failures.
What they're looking for
- Use Cursor and AI-native workflows to reduce manual toil, investigate issues,: summarize signals, draft documentation, test changes, and improve how the team operates.
- You have experience in support operations, systems operations, technical: program management, or a similarly cross-functional technical systems role.
- You are comfortable working close to operational systems such as ticketing: platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools.
- You are technical enough to investigate system issues, read configuration or: code, and partner effectively with engineers, even if you are not primarily a software engineer.
