The opportunity
The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.
What you'll do
Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.
Drive operational excellence initiatives across IT Support, employee: lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
Build operating models, readiness plans, escalation paths, governance: cadences, and success metrics for complex operational programs.
Partner with technical teams to ensure new deployments, infrastructure: investments, and internal platforms are operationally ready and sustainably supported at scale.
Drive high-priority operational programs supporting company growth, including: infrastructure expansion, operational integrations, and other emerging initiatives.
Improve operational visibility, stakeholder alignment, and coordination: across long-running cross-functional initiatives.
What they're looking for
- Create clarity across complex operational programs by establishing clear: ownership, execution plans, operational accountability, and durable follow-through.
- Own intake, prioritization, coordination, and completion of operational work: originating from cross-functional teams and stakeholders.
- + years of program management experience leading complex cross-functional: initiatives in high-growth, fast-moving environments.
- Experience building and scaling operational processes, service models, and: operating frameworks across technical and operational teams.
